Crafting Beverage Experiences for Hotels and Airlines

Session details:

Splurge-worthy travel is having a social moment.  From culinary-forward airport lounges to innovative in-flight and upscale in-room options, airlines and hotels are delighting guests with memorable hospitality in unexpected places.

For these operators, the customer journey starts the moment they clear TSA and ends when they check out of their room. How do airlines and hotels elevate the traditional beverage experience to create loyal customers? 

• Unexpected hospitality: how small things matter the most  
• Creating luxury experiences 
• Making the most of limited menu options  
• The importance of photo-worthy drinks 
• What to do with customer feedback  
• Why certain beverages work in certain settings